Frequently Asked Questions

Rooms between the sizes of 10×10 to 15×15 feet start $70.00. Staircases with 10-15 steps are $75.00. Hallways are typically priced at $45.00 and smaller areas are discounted. The service technician will assess all areas to be cleaned onsite for a final quote.

The Zerorez carpet cleaning packages (1-5 rooms) are only for areas of carpet that are attached to the floor. However, you can book as many of our services into one appointment. We are happy to demonstrate our other cleaning services such as tile, upholstery, and area rug cleaning and provide a quote on-site, just ask your service technician!

With our new fleet of H2 Hypervac Trucks- we scrub the entire air duct system with our scorpion air brushes, cleaning trunklines and main plenums with 43.6 CFM HEPA Negative Air and 175 PSI compressor. We clean each individual vent, both the heat registers and cold air returns. *Please note, in order to best serve our Air Duct Cleaning customers and guarantee the most efficient routes, we require at least 48 hour notice of any service cancellation. In the event you cannot provide 48 hour notice, there may be a $50 cancellation fee.

Your service technician will assess the condition on-site and advise if it is a good idea to reapply fiber protection to your carpet or upholstery after cleaning. This product/service is not included with the price of the cleaning.

Zerorez understands accidents happen, causing odor and discoloration in your floors. If not properly treated, matter such as urine can create a breeding ground for bacteria and an unhealthy environment.

We offer several treatment methods to clean and refresh areas contaminated by things like urine, blood, and feces. All of these services do incur additional costs and will be assessed onsite by the technician:

Level I Basic Odor Treatment: We use this method to treat areas that have mild to moderate contamination contained in the surface area of the flooring or fibers.

Level II Advanced Odor Treatment: This is a deep saturation and extraction process used to treat moderate to severe odor issues that have spread into the carpet backing and/or carpet pad.

Level III Replacement: The nature of these issues makes it impossible to guarantee treatment without replacement. Using this method, tack strips, padding and carpeting are replaced. We have partnered with Mohawk and Shaw and can offer very competitive rates and installation with our zFloors flooring division.

There is a charge for the above services. Our service technician must assess the issues onsite in order to determine the best treatment and price.

Yes. Do keep in mind in order to achieve an effective treatment for issues such as urine, odor and staining; it does require additional cleaning procedures and product. Any service recommended by a technician is optional, but certainly encouraged. If you decline a pet treatment it does void our thirty day satisfaction guarantee for that area of your home.

Zerorez provides expert care for fine oriental and area rugs safely and effectively in our state-of-the-art Rug Wash facility at our St. Louis Park location. For added convenience, we offer pick up and delivery in the metro area or we extend a discount if you drop off and pick up the rugs at our facility. Rug Wash Facility Hours: Monday - Thursday 8am-5pm and Fridays 8am-4pm.

Yes. We offer two products for in-home cleaning. The first is a general spotting kit ideal for cleaning up food, soda, coffee, general soiling, etc. The second is an enzyme deodorizer that is great for pet stains and other odors in the home. These are available for purchase during your service appointment. *Ask about our air purification products also available for purchase!

We service an approximate 50 mile radius from our office in St. Louis Park, MN. We also service the St. Cloud Metro area. Service minimums may apply. Call for more details.

It is important to vacuum thoroughly and clean prior to your appointment. We kindly ask that you remove items such as lamps, picture frames and other fragile items from tabletops and clear floor of toys, books and other small items. Please also ensure there is an entrance to the home or building that is unobstructed.

Zerorez provides service to our customers Monday - Saturday. And for our Commercial customers, we provide both day and night time appointments 7 days a week for added convenience.

While we prefer you are home during your appointment, it is not required. We do appreciate having an adult present to confirm the areas that will be cleaned, discuss options and address any concerns we may encounter during the service. Please know all of our service technicians full-time employees and are insured and bonded. We collect payment onsite after the cleaning so if you are not going to be home, please be sure the customer service representative is notified at time of scheduling so we can arrange payment.

Yes! If you and a neighbor schedule an appointment for the same day, back to back, we can apply a 10% discount to each party. Schedule as many neighbors as you can so you all can benefit from a great deal! This may not however be combined with other discounts or promotions. Call for details!

Carpet manufactures recommend your carpet to be professionally cleaned every 12-18 months with a hot water extraction process. This will vary however depending on the usage your carpet gets. Factors include number of people, pets, outdoor environment and how well carpet is maintained between cleanings. We advise you check the warranty information on your carpet. Most carpet manufactures require you have your carpets professionally cleaned every 12-18 months in order to keep the warranty valid on your carpet.

This is especially noticed on light colored carpet. This soiling is called filtration soiling because it comes from air passing through the carpet as it is attempting to get through the space between the carpet and the baseboard or closed door. This occurs over a significant period of time and is not noticed until a build-up has occurred.

This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile and often into the backing of the carpet. With special effort, reasonable results can sometimes be achieved. To help prevent filtration soiling, vacuum and wipe the edges of the carpet on a regular basis.

Yes, these make a great gift for anyone! Give us a call to purchase a gift card and we will send it to you via postal service.

Our pricing is typically consistent across the advertising mediums, so just call us and we will give you the best deal we offer. You can also join our email list found on the home page to receive special offers and promotions!