Insanely Clean Carpets®

We offer a premium Carpet and upholstery fiber protector as an additional service. Most carpet manufacturers apply a topical fabric protector to their carpets during manufacturing. With time, this added layer of protector is worn down or removed due to traffic and cleaning. Your carpet's ability to resist soiling and staining is reduced over time, allowing spots and spills to become permanent stains. We use the industry's best protectant available. Please contact your local franchise for an estimate.

Zerorez understands that pet accidents happen, causing odor and discoloration in your floor coverings. If not properly treated, biological matter such as urine can create a breeding ground for bacteria. Most of our pet stains and odor treatments require additional cost your cleaning specialist can discuss with you prior to beginning treatment.

Any service recommended by your cleaning specialist is optional.

If you decline pet treatment when it is necessary, please note that your 30-day Gotta-Love-It Guarantee® will be void for that area of your home. If you're unsure about potential biological issues, your cleaning specialist should be able to inspect the carpet with a special UV light that helps illuminate the contaminates in the carpet. Our highly-trained cleaning specialists will be able to identify problem spots and assess the severity of the contamination.

Harmful soaps and detergents left behind by "Do it Yourself" spotting chemicals or improper cleaning techniques can create a sticky mess. Soaps and detergents attract dust and dirt, and if left in your carpet, they will continue to attract dust and dirt re-soiling your carpet quickly. If you do not use Zerorez, the next carpet cleaner will most likely add a new layer of sticky soaps and detergents to your carpet compounding the problem.

Zerorez's carpet pre-treatment is engineered without soaps and detergents so we do not add to the problem. By pre-treating and agitating the carpet, we start to break down the residue in your carpet. Then, thoroughly rinsing the carpet with our patent-pending cleaning process and with our Zr™️ Water we are able to flush out a lot of the existing soils and residue. Depending on the level of residue that has bonded to your carpet fibers, we may not be able to break it all down the first time we clean.

After cleaning with the Zerorez way, it is important to not add new soaps or detergents back into the carpet.

We can clean some types of area rugs in your home as long as there is not urine, blood, feces or vomit and there is an appropriate surface to clean them on. For example we would not want to clean an area rug on top of your beautiful hardwood floors.

Please check with your local franchise to see what level of rug cleaning they offer. They will also be happy to provide a quote for your area rug cleaning needs.

Please contact your local franchise for a quote for your air duct cleaning needs.

Yes. We have three products we offer for your "do it yourself" spotting needs.

1. We offer a general spotter that is engineered without soaps or detergents. This product is good for general spotting on normal spills like food or soda, general soiling, etc.
2. We offer an enzyme-based deodorizer that works great for pet stains and other malodors in your home.
3. We also offer our Zr™️ Water for spotting and rinsing the carpet. We will refill the bottles free of charge every time we do additional work in your home or place of business.

Each franchise has their own set hours, but generally for residential cleaning our franchises are open Monday through Saturday. Please contact your local franchise for specific hours of operation.

A few days before your appointment we will send you an email with some helpful tips about your cleaning experience. Before we arrive for your appointment:

1. We ask that you thoroughly vacuum the areas we will be cleaning.
2. We typically run one person crews, so we ask that you move the furniture that you want moved. We do not move large or heavy furniture like pianos, entertainment centers, bookcases, large beds or other similarly heavy items. We also do not move electronics (TV's, game systems, computers, lamps, etc.)
   

Cancelation fees may apply. Please contact us for our cancelation policy. We understand life is busy and unexpected things can change your schedule. We will be as flexible as possible, so we appreciate you giving us as much notice as possible (preferably a few days) so that we can adjust our schedule to accommodate the change.

While we prefer that you or someone of accountable age be home during your appointment, it is not required. We do appreciate having someone there to confirm the areas that will be cleaned, discuss options and address any concerns we may encounter during the service. All of our Service Technicians are employees, not sub-contractors and we are fully insured. Normally we collect payment when we have completed the work so if you are not going to be home, please make arrangements with our Customer Service Representative for payment and so we can gain access to the property (keys, codes and how we lock up when we are done).

How often your home or office needs to be cleaned is an individual and personal thing. Each property is different and things like the type of traffic and use, number of people, pets, outdoor environment, etc., contribute to the cleaning cycle. Most carpet manufactures require you to have your carpets cleaned with Hot Water Extraction (HWE) every 12 to 18 months in order to maintain their warranty. Zerorez's patent-pending cleaning process goes above and beyond normal HWE so using Zerorez will help you maintain your carpet's warranty. Cleaning more frequently will extend the life of your carpet.

We ask that you have all the small items you want out of the room before we arrive.

1. Due to liability concerns, we do not move large or heavy furniture like pianos, entertainment centers, bookcases, large beds or other similarly heavy items.
2. We do not move breakable items or electronics like televisions, game systems, computers, lamps, etc. Your technician will do a great job cleaning around any items left in the room.